Rights: The service promotes individual rights to freedom of expression, self-determination and decision-making and actively prevents abuse, harm, neglect, and violence.

Individual Outcomes: Services and supports are assessed, planned, delivered, and reviewed to build on individual strengths and enable individuals to reach their goals.

Service Access: The service manages access, commencement and leaving a service in a transparent, fair, equal, and responsive way.

Participation and Inclusion: The service works with individuals and families, friends, and carers to promote opportunities for meaningful participation and active inclusion in society.

Feedback and Complaints: Regular feedback is sought and used to inform individual and organisation wide service reviews and improvement.

Service Management: The service has effective and accountable service management and leadership to maximise outcomes for individuals.